CIS 225 - End User Support

3.00 credits

The course covers professional skills required by support technicians in the workplace. Students will learn troubleshooting procedures for networks, hardware, and software. The course will cover help desk operation and documentation, ethics and legalities, and end-user communication. Prerequisite: CIS 145 and CIS 152 with a “C” or better, or instructor approval. Corequisite: CIS 225L. {As Announced}