Catalog 2019-20 Addendum 
    Aug 09, 2022  
Catalog 2019-20 Addendum [ARCHIVED CATALOG]

Computer Support Technician Certificate

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One-Year Certificate of Completion

This certificate is intended for students who seek technical training in information system support that involves a network environment and hardware repair.

Students will have a strong foundation in hardware, networks, and software, as well as a solid background in mathematics, writing, and communication. The curriculum provides students an intensive, hands-on experience working with networks, hardware, and software.

Those who complete this program will have the advantage of being amply prepared for entry-level positions in information systems support involving a network environment and computer repair. The program includes an internship with a local company’s information system (IS) department as well as the opportunity to earn industry-recognized, third-party certifications in hardware, software, and networking.

Employment opportunities for those wishing to enter the work force immediately upon program completion include information systems support technician, computer repair technician, and network and systems administrator.

Program Learning Outcomes

Upon successful completion of the certificate, students will be able to:

  • Apply the common network protocols, standards, and the fundamentals of IP addressing.
  • Demonstrate how to connect network hardware and configure network software in a server system.
  • Demonstrate how to configure a wireless network.
  • Demonstrate workplace safety and hardware handling procedures.
  • Identify, test, and install PC hardware components.
  • Demonstrate the procedures for installing, configuring, and backing up software.
  • Demonstrate the ability to communicate with nontechnical end users and provide a high level of customer service.

Program Requirements

Complete a one-term cooperative internship with a local employer that utilizes an information system during the normal course of conducting business. Arrangements for this learning experience will be made on an individual basis, and the student is under no obligation to accept permanent employment.

Number of credit hours necessary for completion: 45

Student Success

Required Courses

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