Catalog 2018-19 
    
    Nov 13, 2019  
Catalog 2018-19 [ARCHIVED CATALOG]

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BUS 178 - Customer Service Fundamentals

1.00 credits
This course focuses on the skills necessary to deliver exceptional customer service in a retail or service business or organization. Topics will include developing communication skills and an attitude of service, enhancing customer relationships, dealing with difficult customers, active listening and problem solving to address customer needs, and strategies to remain self-motivated in the service industry.



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